Contact

craig@hoperiverpies.co.nz

0274 570 184

10a Norwich Quay Fridays 9-3:00

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"Delicious scrummy pies." - Penny Mercer, Lyttelton

"Hope River Pies are the BEST!! "- Mark Lange, Christchurch

"Best pies ever" - Vanessa Puddy, Lyttelton

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Hope Pies Terms and Conditions

Please read the terms and conditions ("Terms and Conditions") set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications you agree to be bound by these Terms and Conditions.

 

1. Definitions

1.1. "Privacy Policy" means the policy displayed on our Website which details how we collect and store your personal data;

1.2. "you", "your" and "yours" are references to you the person accessing this Website and ordering any Goods or Services from the Website;

1.3. "we", "us", "our", and" are references to the Company - Hope River Pies;

1.4. "Goods" is a reference to any goods which we may offer for sale from our Website;

1.5. "Service" or "Services" is a reference to any service which we may supply and which you may request via our Website;

1.6. "Food Delivery" is a reference to perishable goods and to any form of delivery service;

1.7. "Website" is a reference to our Website http://www.hoperiverpies.co.nz or our mobile applications on which we offer our Goods or Services.

2. Ordering

 

2.1. Any contract for the supply of Food Delivery from this Website is between you and Hope River Pies for the supply of Goods or Services. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

2.2. Food Delivery, Goods and Services purchased from this Website are intended for your use only and you warrant that any Goods purchased by you are not for resale and that you are acting as principal only and not as agent for another party when receiving the Services.

2.3. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

 

2.4. Any order that you place with us is subject to product availability, delivery capacity and acceptance by us. When you place your order online, we will send you an email to confirm that we have received it;

2.5. The confirmation message will specify delivery details including the approximate delivery time specified by Hope River Pies and confirm the price of the Food Delivery, Goods and Services ordered.

2.6. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.

3. Prices and Payment

3.1. Any contract for the supply of Food Delivery from this Website is between you and Hope River Pies. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

3.2. All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of GST.

3.3. If you choose online payment, you must pay for your order before it is delivered. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order.

 

3.4. A delivery charge of $4.00 will be charged per order.

4. Cancellation

4.1. You must notify us immediately if you decide to cancel your order, preferably by phone, and quote your order number. If Food Delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order which has been already dispatched, because the product sold is perishable.

4.2. We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.

5. Privacy

5.1. This website contains an application that collects personal information. This information will only be used for the extent authorised below:

a.  undertaking any dealings or transactions

b.  sending you promotional material

c.  assessing credit worthiness.